Shipping & Returns


We offer FREE SHIPPING to all customers within Australia.

Our average turnaround time for receiving and item is 3- 5 days from order. Sometimes quicker and occasionally a little longer depending on where in Australia you are situated.

Our warehouse is based in Melbourne. WA customers wait times are expected to be slightly longer. 


  • Please send a return/exchange request to 
  • Please clearly state the reason for your reuturn/exchange request.
  • We will contact you to discuss the issue and then proceed with the most efficient return/exchange process.
  • An exchange fee of $20 will be incurred for this process to cover a second round of shipping costs. 

Return address:

Attn: Returns
Icon Bags C/O Rosbert Int Pty Ltd
209 Grange Road
Fairfield VIC
Australia 3078